Everything you need to know
Booking
How do I book a ride?
Can I book in advance?
How do I cancel a booking?
Can I book for someone else?
Pricing & Payment
Are the prices fixed?
What payment methods are accepted?
Will I receive a receipt?
What is the cancellation refund policy?
The Ride
What's included in every ride?
Can I choose my exact car?
What are the extras?
Where do you operate?
Driver Support
How do I get help as a chauffeur?
What do I do if my app has an issue during a ride?
How are driver payouts processed?
How do I update my vehicle or licence details?
Safety
Are your chauffeurs vetted?
Is there GPS tracking?
What if I feel unsafe during a ride?
Still need help?
Our support team is available 24/7 for both riders and drivers — usually responds within minutes.
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